Privacy Policy

Last updated: July 31, 2026

This Privacy Policy describes how taviopath collects and uses your personal information. We are committed to protecting your privacy and handling your data responsibly. We operate our hot air balloon flight experiences in taviopath, Lithuania, and take data protection seriously.

Who We Are

We are the data controller responsible for your personal information. Our organization operates the hot air balloon countryside sunrise flights and champagne landing experiences in Taviopath. We comply with all applicable data protection laws, including the General Data Protection Regulation (GDPR) and Lithuanian data protection legislation.

Information We Collect

We collect personal information in several ways:

Booking Information: Name, email address, phone number, date of birth, and special requirements when you reserve a flight experience
Payment Details: Information processed securely through our payment provider to complete your booking
Communication Data: Messages, inquiries, and correspondence you send us via email or contact forms
Technical Information: Device type, browser, IP address, and pages visited when you use our website
Cookies and Analytics: Data collected through cookies to understand how you interact with our site
Flight Experience Data: Any preferences, dietary requirements, or accessibility needs you provide for your balloon flight

Legal Basis for Processing

We process your personal information based on several legal grounds:

Contract Performance: Processing your booking and payment information is necessary to fulfill our agreement with you
Consent: We collect certain information only when you explicitly agree, such as marketing communications or photography permissions
Legitimate Interest: We process data to improve our services, prevent fraud, and ensure the safety of our flight operations
Legal Obligation: We retain certain records as required by Lithuanian law and tax regulations

How We Use Your Information

Your personal data is used to provide and improve our hot air balloon flight experiences. We use your information to:

Process and confirm your flight booking
Send you flight details, weather updates, and safety information
Communicate about changes to your reservation
Collect payment and issue receipts
Respond to your inquiries and provide customer support
Improve our website functionality and user experience
Send promotional materials if you have opted in
Ensure compliance with safety regulations and insurance requirements

Data Retention

We retain your personal information only for as long as necessary to provide our services and fulfill our legal obligations:

Booking and Flight Records: Up to 36 months after your flight date, as required for insurance and safety documentation
Contact Form Inquiries: Up to 24 months after your last interaction with us
Payment Information: Up to 60 months for tax and accounting purposes
Website Analytics and Cookies: Up to 14 months from collection
Server Logs: Up to 12 months for security and technical purposes
Marketing Communication Records: Retained until you unsubscribe

Your Privacy Rights

You have important rights regarding your personal data. You can:

Access: Request a copy of all personal information we hold about you
Rectification: Ask us to correct inaccurate or incomplete information
Erasure: Request deletion of your data, subject to certain legal exceptions
Restriction: Ask us to limit how we use your information
Portability: Receive your data in a structured format and transfer it elsewhere
Withdraw Consent: Opt out of marketing communications or other consented processing at any time
Object: Refuse certain types of processing for legitimate interest purposes

To exercise these rights, please contact us using the details in the Contact Us section below.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. Cookies are small files stored on your device that help us remember your preferences and track website usage. We use:

Essential Cookies: Required for website functionality and security
Performance Cookies: Help us understand how you use our site and improve performance
Marketing Cookies: Allow us to show relevant promotional content

You can control cookies through your browser settings. Disabling cookies may affect some website features. For detailed information about our cookie use, please refer to our separate Cookie Policy.

Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, or disclosure. Our website uses SSL encryption for secure data transmission. We limit access to your information to authorized staff members who need it to perform their duties. However, no security system is completely impenetrable, and we cannot guarantee absolute protection.

Third-Party Services

We may share your information with trusted third parties who assist us in operating our website and providing our services. These include payment processors, email service providers, and analytics platforms. We only share the minimum necessary information and require all third parties to maintain strict confidentiality. We do not sell or rent your personal data to marketing companies or other unrelated third parties.

International Data Transfers

Your information is primarily stored and processed within the European Union and Lithuania. If we transfer data outside the EU, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by the European Commission, to protect your privacy rights.

Children's Privacy

Our hot air balloon flight experiences are not directed at children under 18 years old, and we do not knowingly collect personal information from minors without parental consent. If we become aware that we have collected information from a child without proper consent, we will delete such information promptly. Parents or guardians who believe their child's information has been collected should contact us immediately.

Supervisory Authority

You have the right to lodge a complaint with the data protection authority if you believe we have violated your privacy rights. The supervisory authority in Lithuania is the State Data Protection Inspectorate (VDPT). You can contact them if you have concerns about how we process your personal information.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of significant changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our website after such modifications constitutes your acceptance of the updated Privacy Policy. We encourage you to review this policy regularly to stay informed about how we protect your information.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please reach out to us:

Email: [email protected]

Phone: +370 5 214 7839

Address: Gediminas Avenue 45, Vilnius, 01104, Lithuania